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Build a World-Class Contact Centre

A world-class contact centre can be essential to sales and support operations. It can offer you a sustainable competitive advantage. Now it’s available on demand.

Customer service, made simple

Seamlessly manage calling records, agent workflow and campaign strategies in your contact centre. As a multichannel system for routing, tracking and handling customer phone, email and web chat interactions, our Contact Centre solution provides intelligent skills-based routing, ensuring that all customer contacts are directed to the most qualified person to handle the interaction, as quickly as possible.

Use your existing voice system

OpenScape Cloud Contact Centre from UC&C works with your existing voice system — whatever it is — and supports your TDM, IP or hybrid environment, phones and clients. Plus, it integrates easily with customer relationship management applications, including Salesforce and Microsoft Dynamics.

Secure infrastructure

OpenScape Cloud Contact Centre is an award-winning platform—for good reasons. It provides an enterprise-class, highly secure infrastructure and comes with a higher uptime guarantee than any other cloud contact centre.

Call 033 014 4488 to discuss how we can help enhance your Contact Centre.

Key Features:

 

Can a cloud solution really deliver everything you’d expect? In a word, yes. OpenScape Cloud Contact Centre from UC&C provides:

  • Intelligent skills-based routing for inbound and outbound voice, email and webchat
  • Predictive and blended outbound dialer
  • Integrated IVR front end and self-service
  • Web-based agent and management desktops
  • Standard and custom real-time and historical reports
  • Built-in integration software
  • Customer survey
  • Quality management
  • Workforce management
  • E-learning
  • The integration you demand, and the dependability you need
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The full functionality you need,

without the hassle of maintaining it.

communication barriers in business

The integration you demand, and the dependability you need.

OpenScape Cloud Contact Centre from UC&C works with your existing voice system — whatever it is — and supports your TDM, IP or hybrid environment, phones and clients.

 

Plus, it integrates easily with customer relationship management applications, including Salesforce and Microsoft Dynamics.

Contact Us

Call 0333 014 4488 to find out how we can make your Contact Centre run more smoothly.

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End-to-end IP service

DSL access

ADSL broadband

Fibre broadband

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Cloud based telephony

Low cost phone tariffs

Support and full training

No upfront costs

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Conferencing

Call management

Presence

Mobility

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Choose Unified Communications for your telephony and Unified Communications needs. We’ve got it all.